• Quick Answers!

      How much is it?  $39 per month.

      How much does shipping cost?  Shipping is free to all USA residents.

      How often do you ship? Every month.

      What do I get each month?  2 bags of organic treats, 2 all-natural chews, and a premium toy!

      When will I get my first box?  Please allow 4-7 business days for delivery of your first box.

      Is there any commitment? No! All plans are monthly subscriptions and you can cancel at any time with our no-hassle guarantee!

     

    Getting Started!

    • How do I start my subscription?

      3 Simple Steps:
        1. Select your dog’s size.
        2. Choose an extra toy option.
        3. Complete the billing and shipping information.

     

     

  • Your subscription will renew automatically until you choose to cancel anytime… No hassle guarantee! 

  • Giving as a Gift

    • Can I give WagWell Box as a gift?

      Of course you can! Any lucky dog would love to get WagWell Box! Gift subscriptions do NOT automatically renew, but our regular subscriptions do. We offer 1, 3, or 6-month subscription plans. Simply click on the button “Give as a Gift” at the top of our website, or Sign up here for a gift subscription.

  • About WagWell Box

    • What is WagWell Box?

      WagWell is a monthly subscription box service for your dog that includes organic treats, chews, and toys delivered directly to your home each month. We pride ourselves in providing the safest and best quality items that maintain your beloved companion’s health, wellness, and happiness.

    • What comes in WagWell Box?

      Your pup will get 2 bags of organic treats, 2 all-natural chews, and a premium fun and safe toy. You even have the option to add a second toy if you have an active or more than one dog.

    • Where do your products come from?

      All of our treats are made in the USA or Canada. Each item in your WagWell Box represents hours of care and research since your dog’s health, safety, and happiness is our top priority. If we wouldn’t give something to our own dogs, we won’t give it to yours.

    • Are Your Items Safe?

      We are dedicated to introducing you to brands that manufacture their products with integrity and quality control so your favorite companion only gets organic treats, all-natural chews, and toys made with higher safety standards.

    • How much does it cost?

      You have three subscription options. If you’d like to try WagWell Box with no obligation, you might want to choose our month-to-month plan for only $39 per month. We also offer 3-month and 6-month subscription plans so you can save even more. All prices are in US dollars.

    • What size box should I order?

      We give you three different size options for your companion. Size up if your dog is near the top end of a category.
      Small: Dogs that weigh up to 20 lbs.
      Medium: Dogs that weigh between 20 and 50 lbs.
      Large: Dogs that weigh 50 lbs or more.

    • What if my dog doesn’t like WagWell Box?

      Please keep in mind that the items in your WagWell Box will change each month, so we hope you’ll give us another try. However, do let us know if your dog isn’t enjoying anything in the box. Upon request, we’ll cancel your subscription.

  • Updating Your Subscription

    • How do I change my mailing address?

      Simply log in to your account and update your address before your next renewal date.

    • How do I cancel my subscription?

      We’ll be sorry to say goodbye, but if you do decide to cancel, please let us know before the 1st day of the final month of your subscription. To cancel, log in to your account, head to your subscriptions, and select the cancel link for each subscription you no longer want. You’ll receive the remaining boxes in your current plan, but once your subscription expires, your plan will not renew.

  • Shipping

    • When will I receive my first box?

      Once we receive your order, we ship out your first box right away! After that, we ship monthly on or about the 15th of each month.

    • Are there shipping fees?

      Shipping is FREE for all USA residents!
      Sorry Canada, we charge $7/month.

    • Do you charge sales tax?

      We do charge sales tax for Wisconsin and GST/HST for Canadian orders.

    • What countries do you ship to?

      We only ship to the United States and Canada.

    • When do WagWell Boxes ship?

      We ship monthly on or about the 15th of each month.

    • Will you let me know when my WagWell Box has shipped?

      Your dog will receive an email from us as soon as your box has shipped. If your dog doesn’t have an email account, we’ll email you.

  • Billing/Payments

    • When will I be billed?

      Your first month will be billed as soon as you begin your plan. After that, you’ll be billed on the 12th day of your renewal month. If you are a month-to-month subscriber, you’ll also be billed on the 12th. Renewal day is always on the 12th unless you hear differently from us.

    • What payment options do I have?

      You may pay with Visa, MasterCard, American Express, and Discover.

    • How do I update my billing information?

      Simply log in to your WagWell Box account and change your information as needed.

    • Will my subscription automatically renew?

      Yes. Our subscriptions automatically renew. We make this clear during the sign-up process, but in case you missed it, please contact us so we can try and help. We do not offer refunds on current orders.

    • What if I cancel before the end of my subscription?

      For our 3-month or 6-month subscribers, you will continue to receive and be billed for the remaining boxes in your subscription until your final scheduled delivery. If you would prefer to cancel your subscription immediately, you may do so for a $17 early cancellation fee, which will be charged to your credit card.

      If you signed up for a 3-month or 6-month subscription, you will receive and be billed for the boxes you committed to. We do understand that at times, there are circumstances beyond your control, so please contact us with your questions or concerns and we will do our best to help.

  • Contact Us

    • We would love to hear from you. Click here to contact us.